Microsoft to retire Support Diagnostic Tool MSDT in 2025

February 23, 2023 - TuxCare PR Team

Microsoft has announced that its support diagnostic tool, MSDT, will be phased out by 2025. The Windows Diagnostic Data Viewer (DDV) application will replace the tool, which is used by Microsoft support staff to diagnose and resolve technical issues.

The Windows Diagnostic Data Viewer is a built-in app in Windows 10 that allows users to view diagnostic data generated by the operating system. Users can view the diagnostic data being collected and control what data is shared with Microsoft using the application.

According to Microsoft, the decision to retire MSDT is part of the company’s commitment to improving customer privacy and security. The company has been working to improve its data collection practices and ensure the security of customer data.

Microsoft support personnel currently use MSDT to remotely troubleshoot and diagnose issues on customers’ devices. The tool generates a report with information on the device’s configuration, installed software, and other system details.

MSDT’s retirement is unlikely to have a significant impact on Microsoft support operations. The Windows Diagnostic Data Viewer performs the same functions as MSDT, but gives users more control over their diagnostic data.

If customers need to diagnose and troubleshoot technical issues on their devices, Microsoft recommends using the Windows Diagnostic Data Viewer. The company also stated that it will provide guidance and support to customers who require assistance with the new application.

MSDT’s retirement is a step forward in Microsoft’s commitment to customer privacy and security. The switch to the Windows Diagnostic Data Viewer will give users more control over their diagnostic data, which will be especially beneficial to those concerned about data privacy. Customers can be confident that Microsoft will continue to provide assistance and guidance throughout this transition.

The sources for this piece include an article in BleepingComputer.

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