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Contact UsQuickly identify and address operational issues as well as multi-vendor problems while ensuring fast incident resolution
TuxCare Technical Account
Manager (TAM) Services
With our TAMs by your side, you can streamline your IT operations, maximize
productivity, and achieve the highest return on your TuxCare investments.
Personalized Support Right When You
Need It from the TuxCare Pros that
Know Your Environment Inside and Out
Benefit from the TuxCare TAM Team’s
Comprehensive Support and Guidance
With seasoned expertise from knowledgeable professionals who know TuxCare technology best, you’ll gain access to:
Priority Support
Tailor-Made Advice
Configure your technology stack for optimal security and customize it to your specific business needs
Security Guidance
Achieve best-in-class security and regulatory compliance to mitigate potential risks successfully
Knowledge Transfer
Empower your admins with the skills to effectively manage TuxCare products on their own with experience-building workshops
Strategic Planning
Plan upgrades, implement new features, and optimize performance in alignment with your organization’s unique goals
Choose the service level that’s
right for your organization:
 Dedicated TAM |
 TAM |
|
|---|---|---|
| Availability | 40 hours per week | 8 hours per week |
| Working hours | 5×8 | 5×8 |
| Calls | As agreed | Once every 2 weeks |
| Support cases | Primary point of contact; manages escalations |
Provides the support team with context for the ticket; manages escalations |
| Multi-vendor issue coordination | Yes (when applicable). If the root cause is identified, then the normal support process applies. |
Yes (when applicable). If the root cause is identified, then the normal support process applies. |
| Ticketing system | Facilitates integration between a customer’s and TuxCare’s ticketing systems |
Facilitates integration between a customer’s and TuxCare’s ticketing systems |
| Early beta access to new products | Yes | Yes |
Ready to maximize your TuxCare
investments?
Talk to a TuxCare expert to learn more about our Technical Account Management services
