Enterprise Support
for AlmaLinux

Enjoy the perks of having AlmaLinux experts at your disposal, with
comprehensive technical and security support options that you can
customize to your team’s unique needs.

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Choose the Combination of Support Options
that’s Right for Your Organization

6 Years of Extended
Lifecycle Support
Pay-by-the-Hour Access to
AlmaLinux Experts
Migration Guidance
Simplified FIPS 140-3
Compliance
TuxCare-Vetted Repository
of AlmaLinux Updates
Expedited Break-and-Fix
Support

Explore the benefits of each technical
and security support option

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Migrating from Another Distribution?

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Migration Guide

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Our AlmaLinux Experts

Pay as You Go with No Contract

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Your Enterprise Support, Your Choice

Select the technical and security support options you need,
so you don’t pay for anything you don’t

Technical Support Options

Essential Support

This service suits organizations needing their software from a commercial repository, backed by a basic support contract that handles migration issues across operating systems with the same major version and includes up to 6 years of extended lifecycle support.

Enhanced Support

This service addresses the requirements of organizations seeking enterprise-grade technical support for a diverse range of open-source software without the commitment to immediate, complex, and expensive support agreements.

Security Support

Extended Security Updates

This service is designed for organizations seeking to ensure long-term security and compliance of their FIPS-validated deployments. It is also ideal for those prioritizing stable and secure environments without having to upgrade to a new OS version frequently.

FIPS for AlmaLinux

Simplify your FIPS 140-3 compliance with a complete set of FIPS-validated AlmaLinux cryptographic packages required for regulated
workloads, including the kernel, OpenSSL, GnuTLS, NSS, and Libcrypt, and ensure their enduring security with FIPS-compliant patches.

Access the FIPS-validated packages

Technical Support Levels that Suit Your Needs

	Essential Support	Enhanced Support	Custom Support
Billing Model	Annual Fee Based	Hourly Bundles	Scope of Work Based
Coverage	AlmaLinux installation issues Migration issues between OSs with the same major version (e.g., from CentOS/OL/RHEL 8 to AlmaLinux 8) Package update issues (repositories issues, package conflicts, missing dependencies) OS bug troubleshooting Kernel crash issues (root cause analysis and escalations to upstream) Hardware support requests	Migration requests/issues between OSs with the same major version (e.g., from CentOS/OL/RHEL 8 to AlmaLinux 8) Open-source application support OS/Application configuration assistance Design and architecture review Data storage and backup assistance KernelCare Enterprise or Extended Security Updates setup/update issues related to the installed open-source software	Open-source application support within the predefined Scope of Work Customized solutions (AlmaLinux packages, KernelCare Enterprise patches, Extended Security Updates package list, etc.) based on your needs