Linux Support
Services by TuxCare

Regular patches & updates for all components of Enterprise Linux systems & 24/7 incident support.

Features & Benefits

Regular patches & updates for the Linux Kernel & other components

Support packages customized to fit your needs

Access to specialized consulting services

24/7/365 support in any subscription tier

Subscription discounts at 1K, 5K and 10K volume levels

Linux Support Services
by TuxCare

TuxCare offers subscription packages in the Essential, Premium and Product OEM
Support tiers. Available for AlmaLinux OS 8 and other popular Enterprise Linux distributions.
Contact TuxCare Team for a quote

Essential Support for AlmaLinux OS 8

Basic support package for enterprises using AlmaLinux OS in production infrastructure
* SOW basis for
pricing

Premium Support for AlmaLinux OS 8 and other Linux Distributions

Patches and updates for various Linux distributions on custom basis, premium SLA, 24×7 incident support and access to consulting services
  • Support for AlmaLinux OS, CentOS, Oracle, Ubuntu, Debian, Suse as well as other open source software not part of linux distributions.
  • 24/7/365 incident support via email with live chat & phone availability
  • Need based out of repo security/bug fixes patches for any other linux distro (part of SOW)
* Pricing negotiated specifically for each agreement, minimum 2-year term

Product NodeOS Support for AlmaLinux OS 8

A customized Linux Support package for Enterprise Companies using AlmaLinux 8 as a node OS in products that are being shipped to customers. A specific set of packages, custom SLAs and a dedicated support team for instant incident response.
  • Patch delivery and incident response negotiated specifically for each agreement
  • 10 business day patch delivery on CVSS and higher CVEs
  • 24/7/365 email support with live chat availability for critical incidents
  • Named dedicated support manager
  • Access to consulting services on an individual Statement of Work (SOW) basis

FAQ

Yes. Combined with AlmaLinux Support Services, AlmaLinux OS provides a comprehensive, 1:1 binary compatible RHEL/CentOS and Oracle Linux drop-in replacement that is commercially supported for production workloads.
Based on the subscription tier, you will receive different updates:  
  1. Essential support for AlmaLinux 8 includes all packages from “basic” RHEL repos. This includes but not limited to regular patches and updates for the Linux kernel and core packages: glibc, gcc, elfutils, krb5, libxml2, libxslt, libglvnd, mesa-libGLU, pam, vulkan-loader, zlib, gcc, tbb, SDL, libusb, alsa-lib, libmodulemd, gtk2, gtk3, motif, libacl, libattr, libvirt, libX11, libXaw, libXau, libXrandr, libXrender, libXext, libXft, libXi, libXmu, libXpm, qt5-qt5base, bzip2, curl, xz, systemd, dbus, openssl, gnutls, nss, libgcrypt, libssh.
  2.  
  3. Product NodeOS Support for AlmaLinux OS 8 includes a set of packages specific to your business, custom SLAs, a dedicated support team for instant incident response. All terms are negotiated specifically for each agreement.
  4.  
  5. Premium Support for AlmaLinux OS 8 – includes need-based out of repo security/bug fixes patches for any Linux distro defined by the SOW. All terms are negotiated specifically for each agreement.
AlmaLinux OS will be maintained until at least 2029, including stable and thoroughly tested updates and security patches.

Currently, we do not support the following packages: OpenStack, K8s, LXD, Apache Kafka, MAAS, CEPH, MongoDB. For support of these packages please inquire about consulting services.

AlmaLinux Support Services response times vary based on subscription level and use case.
AlmaLinux Support Services provide a convenient tool to migrate your current Enterprise Linux distribution to AlmaLinux OS and our Premium package offers support for additional Enterprise Linux distributions as well. For older distributions, you may be interested in our End-of-life Linux support services.
The AlmaLinux team continuously monitors critical Linux kernel vulnerabilities and security concerns associated with the AlmaLinux OS. We release patches for security risks and general maintenance issues as soon as they are completed and tested
We maintain a stable testing repository that all patches and updates are tested against. Before a package is released into the production repository, we run several processes to verify that our update has zero unintended consequences.
The AlmaLinux team supports all deployment models so you can confidently plan and deploy your infrastructure based on your needs.
What if we require custom patching or bug-fixing for a certain application?
There are NO licensing fees associated with AlmaLinux OS and no additional licensing fees associated with Linux Support Services.
By request, we create a customized proof-of-concept for each client. To apply for the proof-of-concept before purchasing the subscription, contact the TuxCare Team.

Get Expert Support for Enterprise Linux Systems

Every support request is answered by a TuxCare architect with 10+ years of experience in enterprise infrastructure maintenance. TuxCare team is not just another OS vendor, we go beyond bug fixes & updates and help solve security, interoperability and connectivity issues of open-source software in enterprise.

Your compare list

Compare
TOUT RETIRER
COMPAREZ
0