Recurring payments. TuxCare may refund the recurring payment for any cancellation requests submitted within 72 hours after the billing cycle started.
Yearly payments. TuxCare may issue a prorated refund for unused calendar months excluding the current month during which the subscription is canceled for any cancellation requests submitted to the Billing Department.
If approved, You will receive a full or partial refund of the ordered services within 7 business days. The refunded amount is credited back using the original payment method. For refunds that are issued through wire transfers, a $30 processing fee will be deducted from the refund amount.
Customers are not eligible for a refund if: 1) the request for initial purchase is made outside of the thirty-day money-back guarantee period, or 2) the Customer did not purchase the Service(s) directly from TuxCare.
IP-based licensing account type
Refund option is not available for this account type due to post-payment billing.