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TuxCare Technical Account Manager (TAM) Services

With our TAMs by your side, you can streamline your IT operations, maximize productivity, and achieve the highest return on your TuxCare investments.

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Personalized Support Right When You Need It from the TuxCare Pros that Know Your Environment Inside and Out

With seasoned expertise from knowledgeable professionals who know TuxCare
technology best, you’ll gain access to:

Quickly identify and address operational issues as well as multi-vendor problems while ensuring fast incident resolution

Configure your technology stack for optimal security and customize it to your specific business needs

Achieve best-in-class security and regulatory compliance to mitigate potential risks successfully

Empower your admins with the skills to effectively manage TuxCare products on their own with experience-building workshops

Plan upgrades, implement new features, and optimize performance in alignment with your organization’s unique goals

	Dedicated TAM	TAM
Availability	40 hours per week	8 hours per week
Working hours	5×8	5×8
Calls	As agreed	Once every 2 weeks
Support cases	Primary point of contact; manages escalations	Provides the support team with context for the ticket; manages escalations
Multi-vendor issue coordination	Yes (when applicable). If the root cause is identified, then the normal support process applies.	Yes (when applicable). If the root cause is identified, then the normal support process applies.
Ticketing system	Facilitates integration between a customer’s and TuxCare’s ticketing systems	Facilitates integration between a customer’s and TuxCare’s ticketing systems
Early beta access to new products	Yes	Yes

Talk to a TuxCare expert to learn more about our Technical Account Management services

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